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Frequently Asked Questions



1What will happen with my scheduled appointment with the sales staff?
When you call, we always suggest you schedule an appointment with one of our knowledgeable sales staff. Once you schedule an appointment, we will call you the day before to remind you that our salesman will be meeting with you. He will meet with you and work with you to determine the best option for your project. Meeting with the customer and reviewing the site provides the best method for determining your needs and providing an accurate bid for your project.
2Who takes care of public utilities?
The contractor is responsible to arrange for public utility locates on your property. This ensures that your contractor knows where all utility lines are and they can avoid them while doing their project.
3Who identifies property lines?
It is the homeowner’s responsibility to identify where they want their project. If they are concerned about property lines, we suggest they locate them or have the property surveyed.
4Should I worry about my sprinkler system or my low voltage lightning?
Yes. It’s the homeowner’s responsibility to identify and locate their sprinkler lines and low voltage lighting.
5Will you dig the holes and set the posts for me?
Yes, our estimator can provide an estimate for our staff to dig the holes and also install the posts if you like.
6How tall can my fence be?
Normally a residential fence within the city cannot exceed 6’. However, there may be some setbacks required by the city for front yards. We suggest you check with your local building codes department to make sure what you are planning will be acceptable. If you belong to a homeowner’s association, you may need to check with them to ensure that your plan meets their requirements.
7I like the quote how do I get started?
After choosing proshockfencing to install your fence, you will need to sign and return the white copy of the contract, as well as the lien documents (if applicable) to our office. You can mail, email, or fax these documents. If your contract requires a deposit, you may mail a check or pay with a credit card by phone. After we receive these, your job will go to our Scheduling Department and we will call you once the job has been placed on the job schedule. Please keep the signed yellow copy of the contract for your records.
8Will Proshockfencing let me know when the product is ready to be installed?
Approximately a week before we begin your project, one of our representatives will contact you or leave a message at the phone number you have provided. On occasion, the date we have scheduled to begin may be affected due to circumstances beyond our control (see terms and conditions of contract). We will do our best to keep you informed of any changes or conflicts.
9What if I would like to change something?
If you want to change something on the project, please contact your estimator immediately so we can adjust the materials accordingly. It is much easier to make changes to your project before we start than if we’re already in the middle of it.
If you want to make a change while the crew is busy with installations, please indicate the area of the change to the crew and contact your estimator right away.
10How do I get in touch if I require repairs or maintenance?
On on the menu please select Maintenace and repairs. On the page, you will see a contact form you can use to get in touch will one of our friendly staff members. Alternatively, you can navigate to the bottom of the page where you will be able to contact us via call or email.


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